Refund & Cancellation Policy
This policy explains how cancellations, refunds and payment-related requests are handled for iMakePDF paid services.
Last updated: August 30, 2026
1. About This Policy
This Refund & Cancellation Policy applies to purchases of paid subscriptions, plans and other paid services offered through iMakePDF.
iMakePDF is operated from India by Amathul.
2. Subscription Cancellation
If iMakePDF offers recurring subscriptions, you may request cancellation of your subscription before the next applicable renewal period.
Cancellation generally prevents future renewal. Unless otherwise required by applicable law or expressly stated for a particular offer, cancellation does not automatically create a right to a refund for the current billing period.
Access to paid features may continue until the end of the applicable paid period unless otherwise specified.
3. Refund Requests
Refund requests should be submitted as soon as reasonably possible after the relevant transaction.
To request a refund, contact us at support@imakepdf.com.
Please provide the email address associated with your account, transaction details and a brief explanation of the reason for your request. We may request additional information to verify the transaction.
4. When a Refund May Be Considered
Refund requests may be considered on a case-by-case basis, including circumstances such as:
- an accidental duplicate charge;
- a payment being processed more than once for the same purchase;
- a significant technical issue preventing reasonable use of the purchased service;
- an unauthorized transaction reported promptly after discovery; or
- another circumstance where a refund is required by applicable law.
A refund is not guaranteed merely because a user changes their mind after purchasing or because paid features were not used.
5. Digital Services and Used Features
iMakePDF provides digital services that may become available immediately after purchase.
Where a paid service has already been substantially used, consumed or delivered, the availability of a refund may be affected, subject always to rights that cannot legally be excluded.
6. Promotional and Free PRO Access
Promotional access, including temporary Free PRO access provided through promotional campaigns, is not a paid purchase and is not refundable.
Promotional offers may have separate eligibility requirements, limits, expiry periods and anti-abuse rules.
7. Payment Provider
Payments may be processed by an external payment provider. Payment providers may have their own terms, procedures and requirements concerning payment disputes, chargebacks and refunds.
Where appropriate, an approved refund may be returned through the original payment method used for the transaction.
8. Refund Processing
Once a refund has been approved, processing time may depend on the payment provider, bank or payment method used for the original transaction.
iMakePDF cannot control the exact time required by a bank or external payment provider to credit a refunded amount.
9. Chargebacks and Payment Disputes
If you believe a transaction is unauthorized or incorrect, we encourage you to contact us first at support@imakepdf.comso that we can investigate the issue.
Nothing in this policy prevents you from exercising any mandatory rights available through your bank, payment provider or applicable law.
10. Service Problems
If a paid feature does not work as reasonably expected because of a technical problem, please contact support and provide details of the problem.
Where reasonably possible, we may attempt to resolve the technical problem, restore access or provide another appropriate remedy before considering a refund.
11. Changes to Paid Plans
We may change, suspend or discontinue paid plans, features or pricing from time to time.
Where a change materially affects an active paid service, applicable notices, credits, refunds or other remedies will be handled in accordance with applicable law and the circumstances of the change.
12. No Waiver of Mandatory Rights
Nothing in this Refund & Cancellation Policy is intended to exclude, restrict or waive any consumer or other legal right that cannot lawfully be excluded or restricted under applicable law.
13. Changes to This Policy
We may update this policy from time to time to reflect changes to our services, payment arrangements, business practices or applicable legal requirements.
The latest version will be published on this page with the applicable update date.
This policy describes the general refund and cancellation practices of iMakePDF. Where applicable law provides mandatory rights or remedies, those rights and remedies remain unaffected.